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[Nutter]

I am afraid I may not use them again.
Totally ****** off with them.
Payment had been taken by PayPal and order fully approved, had got to printing state and now cancelled. Still showing on my bank account as payment taken.

The order was specifically for my Zm project so now need to rethink all my plans.

[dkightley]

I assume this is a model that passed all of the automated validation routines and was accepted for printing.....and then it actually failed to print, and your order was clinically cancelled and I suppose you'll either get a refund or a credit against a future order....and no explanation why!

This is what happens, I'm afraid, when a custom and personalised service turns into big business. It loses it's personal touch and becomes anonymous!

Was this model your own design? Or was it somebody else's?

[Nutter]

Thanks Doug, there were 4 models involved in 3 different materials and all other peoples designs
None were designed by members of this forum.

[dkightley]

Isn't there a mechanism to contact the designer so you can advise them their model won't print? Not sure is Shapeways do it automatically or not....they ought to!

[ivanf]

Hi Mike,

when a model is rejected the designer gets an email and you'll be given a credit on the website that you can use next time you buy something.

you can email customer services and they'll refund you.

- at least that's how it worked the last time I tried.

[Nutter]

Turns out that the problem was with PayPal, they screwed up and froze my account because they thought the account was being miss used.
PayPal are now sorting out the account but it could take a fortnight.
Does not help with my order- shapeways say until my PayPal account is sorted they can do nothing.

[Mitchell]

when a model is rejected the designer gets an email and you'll be given a credit on the website that you can use next time you buy something.
you can email customer services and they'll refund you.

We stopped doing this a year ago, right now you only authorize a payment, when the model gets rejected (I'm sorry!) the authorization is voided and paypal will release the pending payment.
So the money doesn't actually go anywhere till the models do go into production.

@Nutter,
I'm sorry to hear you've had those issues, hope you'll be able to sort this out with paypal