ivanf wrote:when a model is rejected the designer gets an email and you'll be given a credit on the website that you can use next time you buy something.
you can email customer services and they'll refund you.
We stopped doing this a year ago, right now you only authorize a payment, when the model gets rejected (I'm sorry!) the authorization is voided and paypal will release the pending payment.
So the money doesn't actually go anywhere till the models do go into production.
I'm sorry to hear you've had those issues, hope you'll be able to sort this out with paypal