Sorry to hear your news.
Just seen your post re Shapeways cancelling your 'Beast' order.
Could this be the problem ?? I notice you say they cannot print the 'Beast' in FUD, did you specifically order it in FUD, albeit possibly mistakenly, unless I'm missing something, looking in Ivan'shop, they don't seem to offer it in FUD, but they do offer it in FED, (no alternative material offered).
I ordered one at the end of last month, when Ivan first put it up for sale (in beta).
I've waited patiently for it for 4 extra days as delivery was held up by the strikes in France, it duly arrived yesterday and I am most pleased with it and a 16m motor chassis fits perfectly.
I'm now busy working on the chassis, improving its performance across the pointwork, (it's a bit touchy, due to it's short length).
I hope this may help explain things for you, and help you get yours.
Best regards, Noel.
Knowledge is of no value unless it is shared, if you can remember it !!